Privacy Policy for Linknow
Last Updated: 21/06/2025
1. Introduction
Welcome to Linknow. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at [email protected].
2. Information We Collect
To provide our service, we collect information in a few different ways.
2.1. Information You Provide to Us When you create an account, make a purchase, or use our services, you may provide us with certain personal information, including:
- Account Information: Your name, username, and email address.
- Authentication Information: We collect and store a hashed (encrypted) version of your password. We never store or have access to your actual password.
- Profile & Content Information: Your profile picture, short biography, links you add to your page, and your custom design choices (such as colors and fonts).
- Payment and Transaction Information: If you subscribe to a paid plan, we will ask for your full name, billing email, billing address, and payment method. This information is processed securely by our payment partners (Stripe and PayPal). We do not store your credit card details directly. We also maintain a history of your purchases and transactions.
2.2. Information We Collect Automatically When you use our services, we automatically collect certain information about your device and usage:
- Usage Data: Information about the features you use, the pages you access, the links you click, the time and date of your visits, and how often you log in.
- Device & Technical Data: Your IP address, device type (e.g., Mobile, Desktop), unique device identifiers, browser type and version, and broad geographic location (e.g., country or city).
- Tracking Technologies: We use cookies and similar tracking technologies, including Google Analytics and our own internal analytics service (insight.now), to track activity on our service and hold certain information.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, maintain, and improve our services.
- Create and manage your account, including processing payments for paid plans.
- Communicate with you, including sending transactional emails (like password resets), responding to your support requests, and sending marketing communications that may be relevant to you.
- Monitor for security threats, prevent fraud, and protect the integrity of our services.
- Diagnose and troubleshoot technical issues.
- Understand how our users interact with our platform to enhance the user experience, recommend content, and provide you with personalized analytics about your own page's performance.
4. How We Share Your Information
We are committed to protecting your privacy. We do not sell your personal information to third parties.
However, we may share your information in the following situations with the following parties:
- Third-Party Service Providers: We share information with third-party vendors and partners who help us operate our business.
- Cloud Hosting Providers: SiteGround.
- Payment Processors: Stripe and PayPal.
- Analytics Services: Google Analytics and our internal service (insight.now).
- Email Services: We use our own secure internal systems to send emails.
- Social Media Logins: If you choose to log in using a social media account (e.g., Google), we will share certain information with the respective platform as necessary to facilitate authentication.
- Legal Compliance: We may disclose your information where we are legally required to do so to comply with applicable law, a government request, a court order, or other legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Your Data Protection Rights
You have rights concerning your personal data.
- Access, Update, or Correct Information: You can review and change your account and profile information at any time by logging into your account settings at
https://link.now/account. - Delete Your Account: You can permanently delete your account and all associated data from your account settings at
https://link.now/account. - Email Communications: We are committed to a spam-free experience. We will never send you promotional or marketing emails. We will only communicate with you for essential, service-related purposes. These "transactional" emails may include account verification, password resets, payment notifications, and important updates about the security or functionality of your account. You cannot opt out of these essential communications while you maintain an account with us.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL encryption for data in transit, as well as advanced Intrusion Detection and Prevention Systems (IDS/IPS), Web Application Firewalls (WAF), and constant monitoring to protect against malicious attacks and vulnerabilities. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
7. Data Retention
We will retain your personal data for as long as your account is active or as needed to provide you services. After you delete your account, your data will be retained for a period of 6 months for security and fraud prevention purposes, after which it will be permanently deleted from our systems.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us at [email protected].